The Online and Telephone service is not suitable for a suicidal crisis. Please view our International Suicide Helpline page. There you'll find an A-Z list of emergency services and free crisis support contact information for the country that you're in.
Please read the Terms of Use carefully. They govern our relationship with you concerning this website and all of our services. The website to which these terms apply and for which we are responsible is www.lifeasweperceive.com. To use LifeAsWePerceive to receive Counselling, or as a visitor of the site and any other pages or profiles operated by LifeAsWePerceive, you accept that you have read our Privacy Policy, Cookies Policy and Terms of Use.
We request that you familiarise yourself with relevant information regarding your chosen service. By using or accessing any part of this website you will be deemed to have accepted our terms in full. If you do not accept any of the terms please do not continue to use this website.
This website is provided by The LifeAsWePerceive to provide hypnotherapy, counselling and yoga. The service is for anybody aged 18 and over who would like to receive the services as mentioned on the website, as long as the client is able to understand and acknowledge what is involved in this service and is willing to cooperate and follow the terms of use.
We may decline the use of our service or suggest alternative support if we feel that we cannot support you. This could be due to the nature of your problem, our client lists being full, being short-staffed, lack of a therapist to suit your specific need or if you are suicidal, self-harming or suffering a mental health crisis. Where possible we may suggest other online/telephone organisations, face-to-face therapy or that you contact the emergency services. Your wellbeing is of paramount importance and you deserve to receive the help that is best suited to your needs.
We ask that you add our contact email addresses to your email contacts, also check your spam/junk folder for any correspondence. I do not check my work emails or work phone every day so I may not reply to any messages for a few days. I ask that contact outside of sessions be kept to a minimum and only in cases where you are unable to attend a session.
When may I use email to communicate with my therapist?
● Appointment requests
● Other matters not requiring an immediate response
When should I NOT use email to communicate with my therapist?
● In an emergency
● If you are experiencing any desire to harm yourself or others
● If you are experiencing a severe medication reaction
● If you need an immediate response
I work for 5 days ( Mon- Fri) a week from 10 am to 3.00 pm
Contact forms on the website can be sent at any time, 24 hours a day.
We ask that you provide a wide range of day-to-day availability, including your preferred dates and time ranges. The requested slot will be provided on the basis of my availability.
If your requested slot is unavailable a list of alternative dates/times will be provided for you to choose from.
*We do not guarantee availability.
We require that all clients ensure full payment is made before booking session times and dates. We respect your privacy and do not request any private financial information. Payment is to be made via PayPal, this is the preferred and most secure payment gateway. You do not need to have a PayPal account to do this, since all major credit and debit cards are accepted by PayPal.
We are happy to accept preferred session times/dates, we aim to ensure that sessions are booked at a time most convenient for the client. However, requested session slots are provided subject to availability. As the service is very much in demand, when requesting an initial time/date for a session, clients should submit all required information and their general availability. We request that clients book as much in advance as possible and provide multiple availability time frames. The LifeAsWePerceive has many clients and operates on a first book first serve basis.
*If during your session you request a date/time for your next session but do not make your payment, or contact us before 48 hours to cancel your reservation, you're still liable to make payment as the slot was allocated to you. This means another client would be unable to have a session at that time. It also has a major effect on the Therapist's time which could have been spent supporting someone else, or they could have been able to be off from work.
Our sessions last for 45 minutes for face-to-face as well as Zoom Online sessions. There are no refunds for late or no-show-up sessions.
While therapy sessions provide the space for clients to work through difficult feelings and emotions, Counsellors will not accept threatening or abusive behaviour towards them. Such behaviour may result in the session ending and the client being liable for the full session cost. Future sessions may not be permitted. Click the links to gain a deeper understanding of what Counselling sessions involve.
Clients and site visitors are not permitted to attempt to damage the website in any way through the introduction of viruses or any form of malicious technology. Details of any breach of this will be forwarded to the relevant authorities.
In LifeAsWePerceive we ensure that clients receive services of a high professional standard that are ethical, confidential and safe. Therapists have significant post-qualification experience, as well as broad life experience. This better equips them to provide our diverse client group with the personal touch, as well as understanding and a naturally warm approach. We promote anti-discriminatory practices. We believe in providing care and compassion to everyone, regardless of their background. We have a Feedback page and welcome your communication.
It is very important and a matter of mutual respect that you keep your appointments. All clients need to understand from the outset that we are unable to fit another client into your missed appointment slot at short notice. If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 48 hour's notice. All cancellations/changes with less than 48 hours' notice are chargeable for the full session fee. Being unavailable for any session without informing us will also incur the full fee for the session you have booked.
We request and expect that the clients be available on time for their sessions face-to-face or online via Zoom as agreed. Sessions start right on time. If you will be late in any way contact your Counsellor via email before your session time. If you have not contacted your Counsellor before your session and are late, offline, engaged, away or unavailable at the exact agreed session time your session will be cancelled after 5 mins from the agreed appointment time. You will incur the full fee for the session.
Due to the increase in therapy requests, we may offer to assist you in finding alternative support. We may do so if there is limited availability if our calendar is fully booked, if we feel you require a different type of therapy or if you want a wide variety of Therapists to choose from. We don't want to turn you away without trying to help.
If we refer, make suggestions or help you to find alternative care, we will not profit or receive any cut. We believe that everyone should have access to therapy when they need it most.
We are happy to share website links and/or profiles so you can make your own selection. You are under no pressure to do so, we want you to be comfortable. We would be happy to assist you in making a choice if the need arises. We advise you to message or call the therapist or organisation first before booking, to ensure that they can help you.
*Please note that their pricing or schedule may vary, it may be higher or lower than our fees.
We are not responsible for the quality of services, products, therapy, referrals, privacy practices or terms of use for other sites and organisations. This website contains information and links to other sites which are external to LifeAsWePerceive. We take careful consideration when adding links to this website. It is the user's responsibility to acknowledge the necessary appropriateness of the information contained in other external sites. We encourage our visitors to be aware when they leave our website to read the privacy policy and terms of other sites. The LifeAsWePerceive holds no liability if the connection to the website becomes unavailable. We do not warrant that our website, its functioning or the content made available will be timely, uninterrupted or error-free or that our website and the servers that make our website available have 100 per cent uptime. In no event will we, our respective content or service providers, be liable to you for any direct or indirect damages, losses or causes of action. The LifeAsWePerceive does not make any warranties or representations as to the accuracy or completeness of the materials i.e. articles or website content. We may periodically make changes, improvements and/or updates to the materials, articles, and site content without notice. Under no circumstances shall we be liable for any loss, damage, liability or expense incurred or suffered which is claimed to have resulted from the use of the website, use of products, materials, website content or any of our services, including without limitation, any fault, error, omission, interruption or delay with respect thereto. The LifeAsWePerceive holds no responsibility for a user's telephone, a user's computer system, tablet, software data or technical difficulty occurring in connection with this website or any services and sessions. The LifeAsWePerceive holds no responsibility and no liability in regard to any computer viruses or corruption of any individual client's computer or device. You agree to defend and indemnify The LifeAsWePerceive Service, to hold us and our affiliates harmless as well as indemnify us against any losses, liabilities, claims, expenses (including legal fees) in any way arising from or related to your use of our website or our services.
• You agree that you are at least 18 years old.
• You agree that you are not experiencing a suicidal crisis and are not at risk of harming yourself or anyone else.
• You understand that online therapy is not suitable for a mental health crisis.
• You agree that LifeAsWePerceive cannot be held responsible for providing services in the event of a crisis or emergency. While we will do our best to assist as appropriate if a crisis or emergency develops during our work together, you may need to contact the appropriate emergency services.
• You agree that online services may not be as effective for all individuals. Thus, LifeAsWePerceive reserves the right to choose whether or not to work with you online. We will work with you only if we feel that you are a suitable client. If during our work together, we discover that you may not benefit from our online services, we will discuss this with you and suggest that you seek alternative mental health professionals in your local area.
• You agree and understand that the effectiveness of Counselling depends on the investment of time and energy you are willing to make. Generally speaking, the more you invest in it, the more you will get out of it.
• You understand and agree that the therapeutic relationship depends largely on your input in solving your problems.
• You agree and understand that Counselling can be challenging, as uncomfortable emotions and thoughts can arise as part of the treatment process.
• You understand that as detailed on the website, to contact us within the specified time frame to book your session time/date after that making your payment is your responsibility before the session.
• You understand that we are happy to accept your preferred session times/dates at the time of booking but your requested session slots are provided subject to availability. You will receive a confirmation email with session time/date details or alternative times or dates will be provided for you to select from.
• You understand that LifeAsWePerceive cannot guarantee a positive Counselling outcome, even though we are hopeful that our work together will be of help to you.
• You agree and understand that once purchased, all session fees are non-refundable, including when you have not fully complied with new client registration/booking, or when you have missed, been late or cancelled sessions. You accept our cancellation policy including charges when no notice or adequate notice is not given.
• You agree that you are seeking our services for personal Counselling only. You agree that you are not using any of our services or material to undertake research for private, professional or academic use, including but not limited to use for study, projects, or assignments of any kind private or public, or in an educational or training capacity, or for publication of any kind.
• You agree that you are not a professional (counsellor, therapist, coach, psychologist, doctor, researcher, journalist, writer or student) interested in, aspiring to or working in the therapeutic field with an ulterior motive to spy on, report, research or plagiarise any of our material, communications, interactions and/or session style.
• You agree that your participation in our counselling services may only be shared for your personal therapeutic benefit. You agree that your participation will not be shared for any other reason or in any form, be it recordings, transcripts, copying or reporting of or on the experience, your impressions thereof, surveillance and any other use of the session, verbal or otherwise. You agree to not record or tape sessions.
• You understand that as a new, former or current client, you are bound by the terms of use. It is your responsibility to keep up to date with the current terms and privacy policy which can be amended at any time without notification.
• You have read the Cookies Policy and agree to our use of cookies.
• You understand that all special offers can be withdrawn or modified at any time. You also understand that it's your responsibility to ensure that you use your sessions before they expire and refunds are not provided for expired sessions/discount bundles.
• You understand that any use of free self-help material, recommended books, CDs or DVDs is not a replacement for professional therapy or diagnosis.
• You agree and understand that it is your responsibility to acknowledge the appropriateness of the information contained in the self-help material. While LifeAsWePerceive takes careful consideration when sharing self-help material and other organisations, we cannot be held accountable for any misguided content or support contained within free E-books, CDs, DVDs or via alternative support counselling providers.
• You agree that if you are disconnected during a session you will email your Counsellor as soon as possible and also check your inbox for correspondence from them.
• You agree that if you do not hear from your Counsellor at the agreed session time you will email/text them within 5 minutes of the agreed session time.
• You understand that we do not hold any liability for technological glitches that can take place with online sessions or reception issues with mobile phones.
• You understand that we do not hold any liability for emails that we've sent and due to the recipient's technological errors or device issues are unable to be received.
• You understand that we are not responsible for issues with Yahoo, Hotmail, Gmail, Live and other email account delays, errors or downtime which cause problems with you sending/receiving emails. However, any glitch or mishap on our part will not be at the client’s loss - clients will receive all of the session time which they have paid for.
• We are not in the position to write reports on progress made in counselling by way of requests from external agencies, e.g. Social Services or NHS. We provide a duty of confidentiality to our clients, LifeAsWePerceive provides distance therapy/ online and via Zoom so they do not get to see their clients and are unable to fully assess or verify certain needs, e.g. physical needs. However, in some circumstances and at our discretion, along with consent from the client who would be currently using the counselling service, we can provide brief information that confirms the client is a user of the service. We may include how long they have had therapy.
• LifeAsWePerceive reserves the right to resist legal requests to produce records in court. We do this to protect our duty of confidentiality to all clients and to preserve The Online Counselling Service’s reputation as a provider of confidential counselling. We are unable to provide records or information for legal proceedings when asked by clients, their solicitors, the police and the courts unless a Subpoena ordered by a UK court is ordered. The basic information that is held temporarily, is not suitable as evidence in legal proceedings.
• You permanently agree to release and indemnify The LifeAsWePerceive from all suits, lawsuits, claims and actions originating from Counselling and any therapeutic support provided through LifeAsWePerceive.
Copyright
The material on this website is the Copyright of LifeAsWePerceive Service, All rights reserved.
Bangalore, Karnataka, India
Post 560049
Branch Office: Okhla Phase-2, New Delhi-110020
monikadas@lifeasweperceive.com
+91 9986639044
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