LifeAsWePerceive Service Policy

Cancellations, No Shows, Rescheduling and Refunds

If you cancel your appointment for therapy/counselling

at least 48hours before the scheduled time…	less than 48 hours before the scheduled time…
We’ll reschedule it for a later date/time at no additional charge	Your session will be cancelled with no refund

• If you’re a no-show… your session will be cancelled with no refund.

• If you can’t make your appointment… be sure to get in touch with us at least 48 hours before to reschedule.

• I inform my clients when I am seriously ill and sessions can be held online if they are typically in person; we will discuss if online sessions are an option for you when contracting in the first session. As discussed above, continuity and regularity are important in therapy and breaks can cause disruption to sessions and affect our ability to explore the content that my clients bring. at no additional charge.

• Then there’s technology. Technical glitches can prevent an effective counselling session from happening, so it’s important to make sure your digital devices and networks are functioning properly.

• If you are waiting online but your counsellor is facing technical issues, we’ll reschedule your appointment at no additional charge.

• If your counsellor is waiting online and the technical glitch is at your end, your session will be cancelled with no refund and you will need to book and pay for a new appointment.

• There is no charge when I am away and I aim to give my clients notice of my intention to take a time off at least one month in advance. I ask my clients to do the same.

If you cancel your appointment for Yoga Session-

at least 48hours before the scheduled time…	less than 48 hours before the scheduled time…
You have the option to reschedule the appointment for a later date and time through the website, choosing a time that suits you best. Please note that while there is no additional charge for rescheduling, it is non-refundable.	Your session will be cancelled with no refund